Tel: 01257 547061 (buying) | 01257 547062 (letting)
15 Barnes Wallis Way, Buckshaw Village, Chorley, PR7 7JA

Tenant Guide

Guide for Tenants

We PRIDE ourselves on excellent customer service from start to finish. This guide will take you through the process of renting a property as a tenant. Whether you’re planning to rent a studio apartment, an executive apartment or house this guide provides you with the information that you need to know.

Finding the Right Property

We can help to find you the perfect property quickly. You can visit us in our stylish branch or if you prefer, from the comfort of your own home, using our brand new website. You can find us at Rightmove, Zoopla and Prime Location plus many, many more. Once you’ve found something you like, give us a call at our office and we will arrange a suitable day and time for you to view.

Securing a Property to Rent

Having found a suitable house or flat to rent, what happens next? We will ask you for an application fee & holding deposit which is payable at the time of your application. REDROSE will then begin the administrative process of obtaining satisfactory references on your behalf.


Your prospective new landlord will be keen to make sure that you are a suitable tenant and that you have the ability to pay your rent, whilst also making sure that you have rented a property without any major problems in the past (if this is applicable). You will be asked to complete an application form which not only gives us the information that we require, but also your permission to deal with this part of the process on your behalf as quickly as possible.

When you apply for the property, some or all of the following documents may be requested.

1. References from previous landlords – you may be asked to give the details of where you have lived within the last 3 years

2. A credit check – this will allow them to see if you have a good history of paying your bills

3. Your bank details – including bank name, account number and sort-code

Details of your employment – your employer, job title, payroll number, salary, previous employer, etc.


Sometimes referencing decisions will require you to provide a guarantor if for example your earnings are not quite enough to cover the rental payments or if you have only recently started in your job. Your guarantor will be required to undergo the same checks as above to enable you to achieve the appropriate rating set by the referencing agency. They will be expected to pay the rental should there be any default during the tenancy. Do not worry if this situation does apply to you, it is not uncommon and we will be able to explain the details at every step of the way.

First Month’s Rent & Security Deposit

Prior to moving into the property we will ask you to pay your final balance. This will be required as cleared funds prior to your check in day which will be agreed. You may wonder what cleared funds means? A balance in an account that is able to be withdrawn or used in financial transactions. Until funds are considered to be cleared funds they are considered to be pending.

This usually takes 3 working days, that’s why it’s important to make sure you pay the final amount well before your check in day.

Arranging your Check in Date

When all of your references have come back ok we will call you to arrange a check in date. This check in date is when your tenancy will start and will form the dates for your tenancy agreement.

Check in Day!

So you’ve been through all of the checks and you’ve paid your final balance, what happens next? We believe that in order to give you the best customer service experience you should be met at the property on the day and shown exactly how everything works – we do just that!

On the day we will meet you at the property and go through all of the paperwork. We will take meter readings and write them down on your inventory as well as providing you will all of the contact numbers you will need in order to set up your utility bills. We will also walk around with you on the day and show you exactly how everything works in the property.

Tenancy Deposit Protection in Summary

All Landlords and agents are required by law to register and protect your deposit within a government-approved scheme on an Assured Shorthold Tenancy. This means that your security deposit is protected. After you move into the property you will receive a certificate from myDeposits who are the company we use to protect our deposits.

The Inventory (Schedule of Condition)

The inventory is a detailed list of the contents and condition of the property at the point that you move into it. By both parties agreeing that the inventory is correct at the start of the tenancy, we minimise the risk of any disputes at the end of the tenancy. We recommend therefore that you thoroughly check the inventory before you sign it. We will always allow 7 days after checking into the property to comment on the condition. We also take pictures on the day so that we have before and after photos showing the condition.

The Tenancy Agreement

All relevant parties will be asked to sign this document which outlines the agreed responsibilities of the landlord and tenant.

Please take time to read and understand the draft copy which will be emailed to you before the move in day.


It’s just as important to insure your belongings against theft or damage when you rent a property as it is when you own a property. We can offer a free quote for tenant content insurance, just ask a member of our Redrose team.

During the Tenancy

It is not uncommon for landlords and REDROSE to schedule in regular visits to the property in order to check that you are happy and that the property is being kept in good order. Usually these visits take place within the first three months of your tenancy followed by regular checks every six months thereafter.

Renewing your Tenancy

So, you’ve come to the end of your first tenancy at the property. What do I do now?

As long as we’re happy for you to stay on at the property and the landlord has no other arrangements, your tenancy agreement will automatically go onto a Statutory Periodic Tenancy. This means that you are still following all of the original clauses set out in your agreement but are no longer tied in. If you wish to give notice at this stage you will only need to give us 1 months’ notice on your payment date.

Moving Out

Remember to ensure that the property is left in good condition when you leave to ensure that you get your full deposit back. If you’re unsure then please refer to your copy of the checkout notes handed to you at the start and emailed prior to moving out.

Final Inventory Check

You’ll have the opportunity to run through the inventory checklist on the day of departure. It’s important that this job is done before you leave the property to avoid being accountable for any damage that occurs after you’ve left. If there is any damage, you should agree with the landlord or REDROSE the cost of repairing or replacing such items.

Let’s Get Started

Why not start your search right now? Just click on property search.